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We are fully satisfied in the manner which "M/S ORANGE TREND" has executed our order for T-shirts and confirm that the delivery was done on time and as per our requirements. We are impressed with their resourcefulness and their professional approach towards contract dealings.
Aby Joseph
Site Administrator
Edufive.com
We thank you for having supplied the 20,000 Tshirts in a very short span of 25 days. Your service is much appreciated.
K.Suresh
Chairman
Chennai Port Trust
FAQ
Some frequently asked questions

Shipping
How much is shipping?

Guarantee and Returns
What is your money back guarantee and return policy?

Delivery & Stock
How long will it take to receive my order?
Is everything in stock all the time?

Products
Which side of the shirt is the graphic printed on?
Tell me about shirt sizing and garment fabric / quality content?

Privacy
What is your Privacy Policy?

Payment
What are the payment options?
 
Shipping
 
Cash On Delivery (COD) - Rs.80 Extra Per Product
Net Banking / Credit card - Rs.40 Extra Per Product
 
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What is your money back guarantee and return policy?
 
The best guarantee in the industry...
We want you happy each and every time you buy from us. If you don't like what we sent you, let us know. We'll immediately issue you a refund, replacement for any product that has not been personalized or customized. For our personalized and customized products, we guarantee that they will be 100% free from defects in materials and workmanship. If they're not, you may return them to us in their original condition for a prompt credit, exchange or full refund. And we'll be friendly about it too with no hassles -- that's our commitment to customer service excellence!

Our return policy...
For a full product refund, store Credit , or exchange, please return your Tee(s) to us within 7 working days of when you receive them, and in original condition (please, no worn or washed Tees). Please include a copy of the invoice you received with a note indicating if you'd prefer an exchange, replacement or a refund. We'd also like to know why you're returning the product, so we can improve our products and service.

Replacement for a different style, size or color not due to a manufacturing defect or an order processing error are not done.

If you're requesting a refund due to a manufacturing defect or order processing error, we will gladly refund you the cost along with the shipping charges incurred by your good selves while returning the Tees .

Keep in mind that personalized and customized items cannot be returned or Replaced / Re funded for reasons other than defects in materials or workmanship and/or order processing errors.

We do recommend that you return products by Leading Logistics In India Cuz , if something happens in transit and the package doesn't get delivered, we can't give you a refund.

Cancellations and changes must be made by close of the same business day you place your order.

The address for returns is:
M/s ORANGE TREND
No 1 , Military Colony ,
East West St ,Rayapuram ,
Tirupur - 641601

NOTE : Kindly ensure to inform us before Returning any of our Product .we may ask you to send the same by certain Logistic Partner to ensure safety of the product.

Help Line
Any query / order confirmation / order status / tracking
Call (or) SMS our customer support (24/7) : 99949-77777.

E-Mail us to : pilot@orangetrend.in
In case of order Status / Tracking,

Kindly mention the PT(Product Code) number for easy follow up.
 
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How long will it take to receive my order?
 
Delivery at the speed of light (OK, not that quickly but we try)...

Cash On Delivery (COD) - Shipped Within 4 Days
Net Banking / Credit card - Shipped Within 2 Days
 
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Is everything in stock all the time?
 
Like our company refrigerator, we don't like running out...

We normally keep enough shirts on hand to fill each and every order. However, from time to time, we do run out of certain products (although it's the exception not the rule). You will be notified by our customer service department via E- mail / Phone to let you know the status of your order and any potential changes.
 
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Which side of the shirt is the graphic printed on?
 
Our designs are printed on the front of the shirt except for a Self Designed Tees If they Demand, printing is done on the back. We also offer some licensed shirts which have a back and a front print. Those shirts are clearly marked.
 
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Tell me about shirt sizing and Garment fabric/ Quality content?
 
I just ate dessert, should I order an XL?

Sizes are measured in inches around the highest part of the chest and shoulder blades, under the armpit. We recommend looking at your favorite, most comfortable T-Shirt sitting in your drawer now and checking the label. If it's a large, order a large from us. If it's a XXL, then order the same with us. If the shirt is so old, it no longer has a label, then you'll need to check Physically.

Our Designs are printed on the best garments in the industry...

Our top quality adult T-Shirts and long sleeve T-Shirts are 100% combed Cotton Except GREY / WHITE MELANGE (86 % Cotton / 14 % Viscose) , 200GSM ,Soft Flow Dyed , Color Fastness 40c Preshrunk ( Shrinkage Controlled ), AZO Free Finish , Lycra Rib In case of Round Neck to Retain Shape after Multiple Washes , Plastosal Print , Lasts upto 30 Washes , shoulder-to-shoulder tape, seamless polo collar tees, and double needle construction throughout.

For ROUND NECK Tee The KNITTING Type will Be of Single Jersey & For POLO COLLAR Tee it will be of Thique Pique ( Net Like Structure )
 
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Privacy Policy
 
ORANGE TREND.in values its customers and respects their privacy.

We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. ORANGETREND recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.

We also give you the option to receive-or not receive-promotional email from us by displaying a choice during the checkout process. If you choose "Yes, I would like to know about promotions," you will receive news about our sales, new products, and special offers. If you choose "No," you won't receive any email advertisements from us. No matter which choice you pick, we'll still send you important information about your order, such as letting you know when your order has been shipped. Each email newsletter you receive will always give you the option to opt out of receiving future email from us.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

If you have any questions about our privacy policy E - Mail us to : pilot@orangetrend.in

Call /SMS our customer support (24/7 ) : 99949 : 77777
 
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Payment Options
 
Payment can be made in Two Modes.
Credit Card / Net Banking.
Cash on Delivery (THROUGH OUT INDIA)

Credit Card / Net Banking
Goods will be shipped in 2 days from the date of receipt of order .

COD Order Confirmation
Once the COD ( Cash on Delivery ) Order is received , we will confirm the same with you through phone.
Hence ensure to give us your proper Mobile / Land Line numbers with Std Codes .
We will try to contact you for next 2 days from the date of receiving the query, during our Business hours .
Failing to Reach you so , the order will be considered cancelled.
Even you can also Confirm the order by Calling / SMS : 099949 - 77777 .
Price Charged for COD Mode is comparatively more than the Credit Card / Net Banking mode cuz it includes shipping cost and COD charges of our logistics partner.

The Above Procedures are followed to Avoid Fake Orders at our Store .
 
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